Delivery & Shipping Policy

Policy Validity

This shipping related policy takes effect immediately after publication, applying to all goods delivery arrangements processed by OMROK LTD.

Free Delivery Service

All orders enjoy free standard delivery service, no extra shipping fee will be charged.

Order Shipment Arrangement

Goods will be arranged for shipment within 4 working days after successful order confirmation and information verification.

Customers shall submit accurate receiving address and contact information to avoid delivery delay caused by incorrect details.

Return & Exchange Shipping Rule

The first return or exchange application is covered with free shipping fee.

Shipping cost of subsequent return and exchange requests will be judged and confirmed according to actual specific situations.

Shipping Time Range

Actual delivery duration depends on receiving location and local logistics operating condition.

All shipping related order records will be securely stored for a maximum of 12 months for regular inquiry management.

Goods Receiving Inspection

Buyers are advised to check outer package and product integrity within 3 calendar days after goods arrival.

Any abnormal package condition shall be reported timely for follow-up handling procedures.

Shipping Liability Explanation

The company takes charge of product safety before goods leave warehouse. Circumstances caused by remote transit uncontrollable factors will be handled through reasonable consultation.

Damage generated after customers sign for receipt shall be borne by the receiving party.

Inquiry Response Rule

All messages about delivery progress and shipping issues will receive formal reply within 14 calendar days upon receipt.

Policy Update Rules

We reserve the right to adjust shipping clauses according to logistics market changes and daily business operation demands.

Updated terms will be displayed on this page and come into force right after release.